Whatever it is — a question, a refund, a partnership idea, a security disclosure, a bug report, a "thanks for shipping this" — write to us here. We read everything.
Send us an email →Talk to a human.
No bots, no ticketing carousel, no "your call is important to us". One email address, real replies — usually within one business day.
What you can write about
- Support — bugs, broken features, "how do I…" questions.
- Billing — refund requests (we process unused credits within 30 days of purchase), invoice corrections, VAT/GST receipts.
- Privacy & data — access, export, correction, or deletion of your data. GDPR / CCPA / equivalent local rights all funnel through here.
- Legal — questions about our Terms, DPAs, security questionnaires, trademark concerns.
- Partnerships — integrations, reseller arrangements, white-label discussions.
- Press — media inquiries, product commentary, interview requests.
- Security disclosures — found a vulnerability? Mark the subject line [security] and send the details. We acknowledge responsible disclosures and credit reporters publicly (with permission) once a fix ships.
Response times
We aim to acknowledge every email within one business day (Monday – Friday, GMT). Refund requests are usually processed within two business days. Privacy and data-access requests are answered within the timelines required by GDPR (30 days), but in practice much sooner.
Before you write
A few common questions are already answered:
- Pricing — see the tier breakdown.
- How credits work — see the FAQ on the home page.
- Where the data comes from — see the About page.
- How to install the extension — sign in to your dashboard, go to Settings → Extension, and follow the prompts.
If your question isn't here, write anyway. We'd rather get a duplicate email than miss a real one.